Frequently Asked Questions
New to our photo-to-canvas service? Here's a few questions we've taken the time to answer to ensure that you receive the highest quality canvas product possible. Of course, if you have any further questions feel free to contact us.
How should I prepare my images?
When choosing a digital image for enlargement, select the highest-quality image possible. Images can be sent as .JPEG, .TIF or .RAW files. Photo files that are 5 mega pixels or higher are ideal, but images should be at least 5 megabytes in order to produce a quality image on canvas. If you have questions about smaller files, please do not hesitate to ask us. We will work with you to ensure the best results.
How will my image be cropped?
If you have something particular in mind, please let us know by adding instructions in the comment box when you order. If you are unsure what would best compliment your photo, our professional staff will use their visual expertise to determine the most pleasing way to crop your image. Of course, if you are not satisfied with your final image, contact us for a full refund.
How do I know if I have permission to use an image?
Any photograph taken by the customer can be used for our services, as can images purchased from ShutterStock or another online royalty-free library. If your image was taken by a studio or professional photographer, contact them for permission. Even if you paid for the service, many photographers and studios retain the rights to their images. For fewer complications, we recommend using images from personal collections or royalty-free image services.
What is ShutterStock?
Not everyone can be a professional photographer. For those of us who need a little help finding the perfect image, ShutterStock – a leading online provider of royalty-free images – is there. With more than twelve million images to choose from, everyone can find something to suit their tastes.
Not sure what to look for? ShutterStock lets you type in keywords or search by subject, photographer or color. After using the search feature and locating your desired image, simply provide us with the Image ID# and we’ll do the rest. You do not have to purchase a subscription.
How can I get images from ShutterStock?
All you have to do is COPY the Image ID# (command C on a Mac or control C on a PC) and Paste it (command V on a Mac and control V on a PC) into the order form on the Boston Gallery Wrap website. Within a week you’ll receive your custom canvas at the size of your choice.
What kind of results should I be expecting?
Expect the best. Boston Gallery Wrap’s customers are guaranteed unique, high quality canvasses with each order. With over a decade of experience behind us, our staff is comprised of imaging professionals specializing in canvas creation and image enhancement, ensuring that each canvas is made to the client’s exact specifications.
When you place an order with Boston Gallery Wrap, your information is not shared or sold. Payments are processed securely through PayPal, after which information is destroyed.
What if I am not completely satisfied?
We understand the importance of customer satisfaction. If you are not fully satisfied with your purchase, simply return your canvas within thirty days. We will correct the problem immediately or offer a full refund.
Is the payment process secure?
Boston Gallery Wrap provides customers with payment processing through Paypal, one of the most secure payment options on the internet. We do not store any of your payment information. As customers add products on our site, a financial transaction occurs through a Paypal shopping cart. After payment with a PayPal account or credit card, customers are brought back to our site for confirmation. You do not need a PayPal account to use our shopping cart.